For CX & support teams

Never ask for the order number again.

MarQet CX answers on WhatsApp, Instagram, Facebook and email with the live order from Shopify and Shiprocket—and remembers every customer across channels.

  • Where is this customer’s order right now?
  • Didn’t she message us yesterday too?
  • Can AI answer this, or should a human?
customer-memory · priya.json
Customer
Priya · 4 orders
Channels
WhatsApp, then email
Live order
#48213 · out for delivery
Last ticket
Size exchange · closed
Confidence
96 / 100
Action
Auto-sent tracking + ETA
Example brief · illustrative numbers

The problem

Your best agents answer the same question all day.

10 AM

“Where is my order?”

Most of the inbox. Every answer means opening Shopify, then Shiprocket, then copying a link.

1 PM

She writes again

WhatsApp yesterday, email today. Your team asks for the order number—again.

6 PM

Ops in a Google Form

Refunds and exchanges die between Support and Ops, with no one owning closure.

See it run

What MarQet does in the minutes after

Pick a moment from your week. Watch the loop run—from signal to action.

Source

WhatsApp · Shopify · Shiprocket

Message → reply in seconds

Trigger

Customer asks on WhatsApp

0s

MarQet CX

Live Shiprocket status pulled · 96% confident

+3s

Auto-send

Reply with tracking and delivery date

+5s

Memory

Order saved to her customer history

+5s

Outcome

Answered in seconds. No ticket for your team.

Illustrative timings. Your sync schedule and approval rules decide the real ones.

What you’ll use

The parts of MarQet that do this job

MarQet CX

One inbox and one memory across every channel.

Learn more

AI with confidence

Every draft shows a score. Unsure replies wait for your team.

Learn more

CX-OPS escalation

One click to Ops with full context, tracked to closure.

Learn more

Your first weeks

Live in days, not a quarter

  1. 1Day 1

    Connect channels + orders

    WhatsApp, email and Shopify/Shiprocket linked.

  2. 2Week 1

    AI drafts, you approve

    Every reply reviewed while the knowledge base learns your SOPs.

  3. 3Week 2

    Auto-send what you trust

    Turn on auto-send for order-status questions first.

FAQ

CX & support, answered

Every reply has a confidence score. Low-confidence replies wait for a human, and you choose which query types can auto-send.

Start with one leak. Grow into the engine.

Three ways in. Pick the one that fits this week.

Fastest · 2 min

Free Shelf Check

Send us one Blinkit SKU. We’ll show you which cities and dark stores have it out of stock.

Personalised · 30 min

Demo on your data

Your Shopify, ads and shipping—not a demo brand’s. We show you what changed last week.

Self-serve

Start free

Connect your stack in minutes. Full sync within 24 hours. No data team required.