Privacy Policy
Your privacy is paramount. Learn how Marqet collects, uses, protects, and manages your data with transparency and care.
At Marqet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our commerce operating system and related services.
Information We Collect
Account Information
When you create a Marqet account, we collect:
- Name and email address
- Business name and details
- Phone number (optional)
- Billing and payment information
- Shipping addresses for your business
Business Data
To provide our services, we process:
- Inventory data and product information
- Order history and customer transaction data
- Sales and revenue analytics
- Supplier and vendor information
- Accounting records and financial data
Technical Information
We automatically collect certain technical data:
- IP address and device information
- Browser type and version
- Usage patterns and feature interactions
- Log files and diagnostic data
- Cookie and tracking technologies data
How We Use Your Data
Service Delivery
We use your data to provide, maintain, and improve Marqet's core features including inventory management, order processing, accounting integration, and business intelligence.
Communication
To send you important updates, security alerts, technical notices, and customer support responses. We may also send marketing communications with your consent.
Analytics & Improvement
To analyze usage patterns, understand feature adoption, improve user experience, and develop new functionality based on aggregated insights.
Security & Fraud Prevention
To detect, prevent, and address security threats, fraud, and illegal activities, ensuring the safety of all users.
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our agreements and policies.
How We Protect Your Data
Marqet employs industry-leading security measures to protect your data:
End-to-End Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit
Dedicated Databases
Each business has isolated, encrypted database instances
Regular Security Audits
Third-party penetration testing and vulnerability assessments
Access Controls
Role-based permissions and multi-factor authentication
Compliance Certifications
SOC 2 Type II, GDPR, and PCI DSS compliant
Automated Backups
Daily encrypted backups with 30-day retention
Your Privacy Rights
Access Your Data
You can request a copy of all personal data we hold about you at any time.
Correct Your Data
Update or correct inaccurate information through your account settings or by contacting us.
Delete Your Data
Request deletion of your personal data, subject to legal retention requirements.
Export Your Data
Download your business data in portable formats (CSV, JSON) at any time.
Opt-Out of Marketing
Unsubscribe from marketing emails while continuing to receive essential service updates.
Restrict Processing
Request limitations on how we process your personal data in certain circumstances.
Data Sharing & Third Parties
We do not sell your personal data. We may share data with:
- •Service Providers: Cloud hosting, payment processing, email delivery, and analytics partners who are contractually bound to protect your data.
- •Integrations: When you connect third-party services (Shopify, QuickBooks, etc.), we share necessary data to enable those integrations.
- •Legal Requirements: When required by law, court order, or to protect our rights and safety.
- •Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
International Data Transfers
Marqet operates globally and may transfer data to countries outside your jurisdiction. We ensure adequate protection through:
- Standard Contractual Clauses approved by the EU Commission
- Data processing agreements with all service providers
- Privacy Shield frameworks where applicable
- Encryption of all data in transit and at rest
Data Retention
We retain your data only as long as necessary:
After account deletion, we may retain certain data for legal, security, or business purposes for up to 90 days.
Children's Privacy
Marqet is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the platform. Your continued use after changes indicates acceptance of the updated policy.
Questions About Privacy?
Our privacy team is here to help. Contact us with any questions or concerns about your data.
Email: privacy@marqet.com
Data Protection Officer: dpo@marqet.com
Address: Marqet Inc., 123 Commerce Street, San Francisco, CA 94102, USA