Resolve customer emails in under 10 seconds—on autopilot
MarQet CX classifies every customer email, pulls live order and shipping data, drafts an on-brand reply, and sends it automatically when it's confident enough. Your team only steps in when it matters.
From inbox to resolved—in under 10 seconds
Every customer email runs through this flow automatically. You set the rules; MarQet CX does the work.
- 1
Customer emails your brand
A customer writes in: "What is my order status?" — straight to your support inbox.
- 2
Intent classification + tagging
AIThe agent activates, classifies the email into an intent (order status, product query, complaint, refund, promotional, other) and applies your tags—or suggests a new tag when none fit.
- 3
Agent orchestration
Based on the intent, MarQet CX routes the message to the specific agent you built for that use case.
- 4
Knowledge base & history lookup
The agent searches your knowledge base and past email history for relevant context.
- 5
Live data fetch
ParallelIn parallel, it pulls real-time data from Shopify, Shiprocket and Unicommerce—order, payment, AWB, tracking and more.
- 6
Sentiment analysis
ParallelAlso in parallel, it gauges customer sentiment so the tone of the reply fits the situation.
- 7
Draft the reply
Using everything from steps 4, 5 and 6, the agent drafts a complete, data-backed reply.
- 8
Confidence check
Your rulesIf the draft's confidence score beats your threshold, it's sent automatically. If not, it's queued for human approval.
- 9
Customer rates the reply
Once sent, the customer can share a CSAT score via emoji, stars, or a hosted form.
- 10
All in under 10 seconds
<10sWhen auto-approved, the entire flow—from inbox to sent reply—completes in under 10 seconds.
Every email, automatically classified
MarQet CX sorts each message into an intent and applies your tags. No matching tag? It suggests a new one.
Smart tagging
You set the confidence threshold
Above your threshold, the agent auto-sends. Below it, the draft waits for a human. You stay in control.
Confidence beats your 85% threshold—the reply is sent automatically in seconds.
Below threshold—the draft is queued for your team to review before it goes out.
Measure satisfaction on every reply
Customers rate each resolution—so you can track CSAT without another tool.
Emoji
Stars
Hosted form
A branded feedback form for richer responses.
What you get
Intent classification & smart tagging
Every email is sorted into order status, product query, complaint, refund, promotional or other—then tagged (delayed delivery, broken after use, and your own tags). No matching tag? The agent suggests one.
Agent orchestration
Build a dedicated agent for each intent and let MarQet CX route every message to the right one—each with its own instructions, tone and model.
Grounded in your data
Replies are written from your knowledge base, past conversations, and live data from your stack—not generic filler.
- Knowledge base & policy pages
- Full past email history
- Live Shopify, Shiprocket & Unicommerce data
Confidence threshold you control
Set the minimum confidence for auto-send. Above it, the agent replies on its own. Below it, the draft waits for a human to approve—so you're never surprised.
CSAT built in
Customers rate each resolution with emoji, stars or a hosted form, so you can track satisfaction without bolting on another tool.
Grounded in your live data
MarQet CX pulls real-time order and shipping data so every reply is accurate—never generic.
Simple pricing for MarQet CX
Start free, then pay only for what you use.
Starting at
+ LLM usage costs (billed based on usage)
- Automatic intent classification & tagging
- Agent orchestration per intent
- Knowledge base + email history grounding
- Live data from Shopify, Shiprocket, Unicommerce
- Sentiment analysis on every message
MarQet CX FAQs
See MarQet CX in action
D2C brands handling high volumes of customer email. Book a demo or start free today.