Does CX reply on its own?

On the straightforward tickets, yes. Refunds, angry customers, and anything unclear wait for your team.

Where does order and shipping data come from?

Live from Shopify, Shiprocket and Unicommerce—order IDs, AWB, tracking and policy in the reply.

Can intents use different agents?

Yes. Route order status, refunds, complaints and more to dedicated agents with their own tone and rules.

How does pricing work?

Pricing is on request. Book a demo and we'll tailor a plan to your support volume.

D2C Performance Engine·MarQet CX

They write again. You already know.

WhatsApp, Instagram, Facebook, and email. The order and the problem stay with the customer, so the next message continues—with live Shopify and shipping data in the reply.

Built for D2C founders · Go live in minutes · No data team required

MarQet CXReview queue

Trusted by D2C brands on Marqet

Why support still burns

Your best people answer the same question, on every channel

Order status lands on WhatsApp, Instagram, Facebook, and email. The customer explains the order again. Hiring more people keeps the pattern.

Every channel

Same “where is my order?”

WhatsApp, comments, DMs, and email—all day.

Again

They repeat the order id

A new chat starts from zero.

Peak days

The hard tickets wait

Refunds sit behind the repeat questions.

She writes on WhatsApp today. She emails tomorrow.

MarQet already knows the order and the problem. The next message continues.

WhatsAppInstagram DMsInstagram commentsFacebook MessengerFacebook commentsEmail

One customer, every channel

WhatsApp, Instagram, Facebook, and email share the same memory.

The order stays with them

Once it is known, the next message on any channel uses it.

The issue stays with them

A follow-up continues the last conversation.

Clear replies go out. Hard ones wait.

Order status leaves with the live tracking. A refund waits for your team.

Order status → auto-sent

Where is my order #48291?

Order statusNeutralLive AWB94%

Order #48291 shipped (AWB 1Z999…) — out for delivery today.

Auto-sent

Refund → needs you

I want a full refund — product arrived damaged.

RefundFrustratedLive order61%

Sorry about the damage. We can refund under our 7-day policy—

Held for approval

Watch a reply go out

The order is already there. The answer includes live tracking. Hard tickets wait for your team.

Live data in every reply

Shopify · Shiprocket · Unicommerce · and more

View all integrations →

Part of the D2C Performance Engine

Same connectors. Add the other module when you're ready.

Engine module · BI

MarQet BI

See what changed overnight, and what to make today

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Still deciding?

Common questions about MarQet CX

No. WhatsApp, Instagram, Facebook, and email share one memory. Once the order and the issue are known, the next message on any channel continues from there.

See MarQet CX on your stack

Book a walkthrough with your connectors—or start free. Pricing on request.

Built for D2C founders · Go live in minutes · No data team required