Resolve customer emails in under 10 seconds—on autopilot
MarQet CX classifies every customer email, pulls live order and shipping data, drafts an on-brand reply, and sends it automatically when it's confident enough. Your team only steps in when it matters.
Trusted by growing D2C brands
Quick answer
What is MarQet CX?
MarQet CX is an ai customer experience center for d2c brands. It is built for d2c brands handling high volumes of customer email and helps teams automatic intent classification & tagging, agent orchestration per intent, knowledge base + email history grounding.
- • Best for: D2C brands handling high volumes of customer email
- • Category: Customer Experience
- • Replaces or consolidates: An AI customer experience center for D2C brands
- • Works with: shopify, shiprocket, unicommerce, google-workspace
From inbox to resolved—in under 10 seconds
Every customer email runs through this flow automatically. You set the rules; MarQet CX does the work.
Understand the request
Every email is read, classified by intent, and routed to the right agent.
See MarQet CX in action
Watch how MarQet CX classifies a customer email, pulls live order data, and sends an on-brand reply—in under 10 seconds.
Every email, automatically classified
MarQet CX sorts each message into an intent and applies your tags. No matching tag? It suggests a new one.
Smart tagging
You set the confidence threshold
Above your threshold, the agent auto-sends. Below it, the draft waits for a human. You stay in control.
Confidence beats your 85% threshold—the reply is sent automatically in seconds.
Below threshold—the draft is queued for your team to review before it goes out.
Measure satisfaction on every reply
Customers rate each resolution—so you can track CSAT without another tool.
Emoji
Stars
Hosted form
A branded feedback form for richer responses.
What you get
Intent classification & smart tagging
Every email is sorted into order status, product query, complaint, refund, promotional or other—then tagged (delayed delivery, broken after use, and your own tags). No matching tag? The agent suggests one.
Agent orchestration
Build a dedicated agent for each intent and let MarQet CX route every message to the right one—each with its own instructions, tone and model.
Grounded in your data
Replies are written from your knowledge base, past conversations, and live data from your stack—not generic filler.
- Knowledge base & policy pages
- Full past email history
- Live Shopify, Shiprocket & Unicommerce data
Confidence threshold you control
Set the minimum confidence for auto-send. Above it, the agent replies on its own. Below it, the draft waits for a human to approve—so you're never surprised.
CSAT built in
Customers rate each resolution with emoji, stars or a hosted form, so you can track satisfaction without bolting on another tool.
Grounded in your live data
MarQet CX pulls real-time order and shipping data so every reply is accurate—never generic.
MarQet CX plans
Start free, then scale as your support volume grows.
Free₹0Try MarQet CX on your inbox | NewStarter₹1,999/mobilled annuallyFor brands automating their first inbox | Growth₹2,999/mobilled annuallyFor growing support volume | Most PopularScale₹11,999/mobilled annuallyFor high-volume D2C support teams | Pro₹39,999/mobilled annuallyFor large brands & multi-brand groups | |
|---|---|---|---|---|---|
| Included ITUsper month | 150/mo | 400/mo | 1,000/mo | 4,000/mo | 15,000/mo |
| Overage per ITU | Hard cap | ₹5 | ₹3 | ₹3 | ₹3 |
| Agent seats | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Storage & logging | 14-day | Bundled | Bundled | Bundled | Bundled |
| Channels | Email + 1 social | All connectors | All connectors | All connectors | All connectors |
| Fraud image AI | Disabled | Basic | Basic | Enabled | Enabled |
| Support | Self-serve | Self-serve | Onboarding | KAM | KAM + 24/7 |
| Sentiment analysis | |||||
| CSAT |
Intelligent Transaction Units (ITUs): an interaction/ITU is any incoming text, multi-channel message, or product image processed by the platform. The Free plan is hard-capped at its included ITUs; paid plans bill overage per ITU.
MarQet CX FAQs
Guides for MarQet CX
How AI Agents Answer Ecommerce Order Status Emails
A practical breakdown of how AI agents classify order status emails, fetch live order data, draft replies, and route uncertain cases for review.
Read moreHow to Automate Customer Support Emails for D2C Brands
A step-by-step guide to automating high-volume D2C support emails without losing human control.
Read moreWhat to Look for in AI Customer Support Software for D2C Brands
D2C brands should look for AI support software that classifies customer intent, connects to live order and shipping data, drafts on-brand replies, uses confidence thresholds before auto-send, and measures CSAT. Popular options include Gorgias (helpdesk-first), Freshdesk (broad ticketing), and MarQet CX (ecommerce-native with Shopify + Shiprocket grounding).
Read moreExplore the rest of the suite
See MarQet CX in action
D2C brands handling high volumes of customer email. Book a demo or start free today.