MarQet CX · Remember
They write again. You already know.
WhatsApp, Instagram, Facebook and email share one memory. Every reply uses the live order from Shopify, Shiprocket and Unicommerce—and hard tickets wait for your team.
- Where is my order?
- Can I change my address?
- I want a refund
Reply ready
“Where is my order?”
Live Shiprocket status · 96% confident
Trusted by D2C brands
Why support still burns
Your best people answer the same question, on every channel
Order status lands on WhatsApp, Instagram, Facebook, and email. The customer explains the order again. Hiring more people keeps the pattern.
Every channel
Same “where is my order?”
WhatsApp, comments, DMs, and email—all day.
Again
They repeat the order id
A new chat starts from zero.
Peak days
The hard tickets wait
Refunds sit behind the repeat questions.
What CX does
Any channel. The same customer. The order already there.
- 1
Remember
WhatsApp, Instagram, Facebook and email share the order and the issue.
- 2
Answer
The reply includes the live order, tracking and your policy—in your brand voice.
- 3
Hold
Clear replies go out. Refunds, anger and anything unclear wait for your team.
One memory
She writes on WhatsApp today. She emails tomorrow.
MarQet already knows the order and the problem, so the next message continues—on any channel.
WhatsApp · Mon · 7:42 PM
Order #48213 linked
Email · Tue · 10:15 AM
Same customer · same order
MarQet CX · Tue · 10:15 AM
Live Shiprocket status
Example conversation
Inside MarQet CX
Everything a reply needs, already there.
Memory, live data, routing and your rules—working together on every message.
The same person, every channel
A WhatsApp chat, an Instagram comment, a Facebook message and an email from the same customer share one memory. The next reply continues from there.
- The order stays with them
- The issue stays with them
- No second ask for the order id
See it run
What CX does in the seconds after
Two messages every brand gets daily. Watch how each one is handled.
Source
WhatsApp · Shopify · Shiprocket
Outcome
Answered in seconds. No ticket for your team.
Illustrative timings. Your sync schedule and approval rules decide the real ones.
AI you can use—and trust
AI replies. You stay in control.
The question every founder asks: what if it says something wrong? Here’s how MarQet keeps you in charge.
Confidence on every reply
Each draft carries a score you can see.
Unsure? A human approves
Low-confidence replies wait for your team.
Your rules, your policies
Exceptions and SOPs live in the knowledge base.
Auto-send only what you trust
Start with drafts. Turn on auto-send query type by query type.
MarQet CX · Review queue
“Where is my order #48213?”
Auto-sent“The colour is different from the photo”
Waiting for your team“Can I change my delivery address?”
Auto-sent“I want a full refund, it arrived damaged”
Waiting for your teamSee it live
Watch a reply go out
The order is already there. The answer includes live tracking. Hard tickets wait for your team.
Proof
Teams running on MarQet CX.
0 repeats
one customer, every channel
Before: Customers used to re-share the order number
“She wrote on WhatsApp, then emailed the next day. We already had the order. She didn’t have to explain it again.”
Connections
Live data in every reply
Your store, shipping and inbox—connected once.
Pricing
CX is priced per conversation, with unlimited users. Start free, or book a demo for a plan.
FAQ
MarQet CX, answered
Stop asking for the order number.
Three ways in. Pick the one that fits this week.
Free Shelf Check
Send us one Blinkit SKU. We’ll show you which cities and dark stores have it out of stock.
Demo on your data
Your Shopify, ads and shipping—not a demo brand’s. We show you what changed last week.
Start free
Connect your stack in minutes. Full sync within 24 hours. No data team required.