Shipping
Connect Shiprocket to MarQet for delivery and fulfillment visibility
Live shipment and tracking data for support replies and logistics dashboards.
Available
Short answer
Shiprocket sends live AWB, scan and NDR status into MarQet so CX can answer 'where is my order' and BI can show RTO, delivery and COD outcomes next to revenue.
Data synced
- AWB and courier
- Current status and last scan
- Expected delivery
- NDR and RTO events
Metrics you unlock
- RTO rate
- NDR-to-RTO
- Delivery SLA
- Prepaid vs COD delivery outcomes
Setup
- 1
Connect Shiprocket
Authorise MarQet to read shipment data for your channel.
- 2
Map the store
Confirm Shopify (or OMS) order IDs match Shiprocket AWBs.
- 3
Test a WISMO reply
Ask CX a 'where is my order' question on a live AWB and review the draft.
Works with
MarQet CX
WhatsApp, Instagram, Facebook, and email share one memory. MarQet CX already knows the order and the problem, replies with live Shopify and shipping data, and keeps your team for the hard tickets.
MarQet BI
A morning list of what needs you—returns, ads, stock—plus the numbers behind it, the report you email every Monday, and a plan for what to make, buy, and ship.
Use cases
- Use live shipment data in MarQet CX replies
- Track delivery performance and RTO in MarQet BI
- Keep fulfillment context connected to support and analytics workflows
Frequently asked questions
Do you support other couriers?
Shiprocket is the shipping connector we document publicly. Other couriers can be discussed on a demo if you do not use Shiprocket.